The Horse.com staff is dedicated to providing you with an excellent overall experience.
We can help you track orders, update your account information, process a
return, and more. Our helpful, knowledgeable Customer Care Specialists and Sales Representatives can be reached by
email or phone:
Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed
Automated Order Status: 24 hours a day, 7 days a week
Sales Service Hours:
Monday - Saturday: 8 a.m. ET - 12 a.m. ET
Sunday: Closed
Tracking Your Order
You can check your order status online by signing into your account. If
you are not a registered horse.com user, you can still check your order status by
using your order number and zip code.
Looking for an update on your order, after our service hours? Try our NEW automated order response system. Check your order status 24 hours a day, 7 days a week by calling 1.888.653.0026.
Check Order Status
Where We Ship
Products ordered on horse.com may be shipped to the 50 United States, Canada, APO/FPO addresses, Virgin Islands, Puerto Rico, and Guam. Delivery restrictions may apply depending on location. Click for more details.
Returning Products From Your Online Order
To return an item(s), simply follow the instructions on the Packing List
included with your order. If you have any questions, please call us at
1.888.653.0026.
To review our entire return policy, please click here: Online Return Policy.
Your Account
If you would like to revise your profile, change your password, or view
order history, sign into your account. Not a registered user? Take a moment to create an account with horse.com. You can enjoy faster online ordering, receive special promotional
offers, and much more.
Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped
via United States Postal Service or Expedited Air Service (Next Day or Second
Day). All offers are while supplies last and may not be applied to other
promotional offers or discounts, previous orders or to Business to Business
orders.
Promotional discounts that apply to the order total will be reflected at
checkout. Order total excludes taxes, shipping & handling charges, processing
fees and the purchase of gift certificates. Clippers, clipper blades, and
certain other products are excluded from promotional discounts. All prices are
subject to change without notice. We are not responsible for typographical
errors.
Website Accessibility
Horse.com strives to make our website accessible. Horse.com is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please call 1.888.653.0026 or submit an inquiry here.